FAQs

A graph or two is not showing up or not updated, what should I do?

• First, try to click "Update Graphs" button again. If nothing happens, then try restarting the app. The app has occasional issues and probably a few bugs. Please let us know in GitHub.

Loading seems to take a long time, is that normal?

• Yes, although the loading time should not take longer than about 30 seconds.
• Make sure that you have connected to RPI VPN. If not, the app will never load it.

I think StudySafe has a bug. How do I let you know?

• Submit an issue in the github Issues section.
• You can also fill out our short feedback survey to tell us the issues.

I want to tell you my feeling of StudySafe app. How do I let you know?

• Take a moment to participate in our Usability Study.
• Filling out our short feedback survey is also an option.

How can I contribute to StudySafe Development?

• We'd be happy to have external contributors! Please contact erickj4@rpi.edu or bennek@rpi.edu
• Please feel free to make suggestions via the github Issues section.

Let us know if you have any other questions...